If your agreement provides for insurance limitations, I would imagine that
you would have a difficult time in securing a better settlement.  However,
if there were some obvious malfeasance, some sort of gross negligence
(merely losing a container would not necessarily represent gross
negligence), perhaps you would have grounds for a law suit.  However, since
I'm only married to an attorney, and am not one myself, this isn't legal
advice by any stretch of the imagination.

One interesting question would be......what would your recourse be if that
same container were lost within company owned facilities?  That's a
realistic question, since I know of no Records Center operation that can
claim complete perfection.

The issues regarding insurance, and options for insuring the value of the
information are considerations that should always be taken into account
BEFORE signing a contract and BEFORE making decisions regarding off-site
vendors.

Doug Allen, CRM, CDIA+

-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On Behalf
Of Chaney, Bonnie
Sent: Tuesday, May 10, 2005 3:22 PM
To: [log in to unmask]
Subject: Off-Site Storage Vendor

Good Afternoon Everyone
I have a hypothetical question regarding off-site storage vendors.  What
would my recourse be if an off-site storage vendor lost or accidentally
destroyed a container of records (electronic or paper).  Since the contract
specifies that they are only insuring the item for X amount of dollars.  Is
that it, I just take my measly payment and walk away?  Just curious if
anyone has any stories of how they handled this type of situation.
Thansks,

Bonnie Chaney

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