I am a document management vendor and we engage with our customers quarterly
on "audits" to review our SLA's. This is done with our Managed Services
operations where we have onsite labor, equipment and business process.
There are very specific guidelines you should hold your vendors to and they
should report to you regularly on compliance with the SLA's you have set
with them.
Regards,
Jeff
===============
Jeff Charlton
Strategic Account Executive
IKON Managed Services
512.381.7887 (Direct)
512.740.4950 (Cell)
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========================
-----Original Message-----
From: Johnson, Earl [CRDUS non j&J] [mailto:[log in to unmask]]
Sent: Thursday, May 26, 2005 9:28 AM
To: [log in to unmask]
Subject: Auditing outside vendors...
Good morning ListServe,
I seem to remember at one of the last few ARMA Conferences, someone either
doing a "how-to" session on or writing a "how-to" paper on auditing outside
vendors (offsite storage companies, imaging or microfilming service bureaus,
etc.). I'm not talking about auditing your own records program, I'm talking
about auditing the vendors who provide services to your records management
program.
Does this ring a bell with anyone else? Does anyone audit your program's
vendors?
Thanks.
Earl
--------------------------------------------------------------------------
Earl Johnson, Jr.
Consultant to WW Records Management
Cordis Corporation (a Johnson & Johnson Company)
Miami Lakes, FL
Office: (786) 313-6139
Fax: (786) 313-2273
E-mail: [log in to unmask]
WWW: http://www.jnj.com/home.htm
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