My experience with the IBM products is that they are very solid and very
good products.  However, they tend to be somewhat compartmentalized....and
must often be pieced together through somewhat costly services engagements
(that complicates efforts for long-term support and maintenance).  If you're
in the business of evaluating your options, I'd recommend that you first
look through current Gartner reports (perhaps your IT team has access to
them), and then look at other major players by comparison.

How well they would work in your environment is totally dependent upon that
environment and upon what your organization seeks to accomplish.  Is your
environment focused strictly on DB-2 as its database? If so, which "flavor"
of DB-2 is required?  Are you working and do you require the use of a
mainframe environment? .... hopefully not, since mainframes are a bit wasted
on document management technologies.

Among the players that I would consider would be those firms that appear in
the Gartner Magic Quadrant for ECM (Enterprise Content Management) or BPM
(Business Process Management).


Douglas P. Allen, CRM, CDIA+

-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On Behalf
Of Joanna Blackburn
Sent: Friday, June 17, 2005 12:58 PM
To: [log in to unmask]
Subject: Request for Customer Feedback on IBM Records Products

1.  Have you considered purchasing or purchased any combination of these
IBM products?
   Federated Records Manager
   Content Manager
   Document Manager
   Records Manager

2.  If so, what were the deciding factors?
   Where are you in the purchasing and implementation cycle?
   What has been your experience so far?
   Any lessons learned?
   What kind of effort is needed to build prototype taxonomy and metadata
   schemes?

3.  If not, why not and what was chosen instead?
   Where are you in the purchasing and implementation cycle?

Please send feedback to [log in to unmask] by Wednesday, June 22nd.  I will
summarize the responses, remove all identifying information and publish
back to the list within a week.  Many thanks, Joanna


Joanna Blackburn, CRM
Union Pacific Railroad
Omaha, Nebraska

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Contact [log in to unmask] for assistance