>>Once or twice a year these auditors would call back a select number of
scanned originals for a comparison.<<

Sounds like the auditors were doing an annual check to confirm image
quality, something that is/was a requirement for many organizations.
However, those I have been associated with reviewed the images not the paper
documents.

Imaging the paper documents and then saving the paper, except for archival
instances, is kind of like force feeding a horse.  You spend more on feed
for less efficiency and have double the "stuff" to clean up later.

Bill Roach, CRM
Enterprise EDMS Coordinator
State of North Dakota
ITD/Records Management
701-328-3589

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