Hi Dwight and everyone else who has commented -

>What would happen if RM staff had a substantial bias for successful
>IT-based solutions?

I think that's a very good point - our industrial history is replete with
examples of using technology to make work, and life, faster, easier, and
more efficient. Technology is not always the answer to all things - witness
the regular resurgence of things like artisan baking, organic foodstuffs,
handmade furniture, and the like. But there's a reason we don't build cars
by hand - the sheer volume required to meet demand would make it
cost-prohibitive. Similarly, we can't simultaneously claim to manage records
by content, rather than media, and manage millions of emails a day (even
discounting spam and administrivial messages) through "print & file". I
think we'd be better off, frankly, if RM staff *did* have a substantial bias
towards technology AND if IT had a substantial bias towards process and
compliance. They are starting to get it, based on requirements like COSO,
CoBIT, ITIL, and others....are we?

From a technologist with a slight but not overwhelming bias towards RM,

Jesse Wilkins
CDIA+, LIT, EDP, ICP
IMERGE Consulting
(303) 574-1455 office
(303) 484-4142 fax
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Yahoo!:  jessewilkins8511

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