There was a session at the ARMA conference on dealing with end-user records. The session number is M003. See link: http://www.arma.org/conference/2005/speakers/index.cfm?View=Monday ---------------------------------- Timothy B. Hunt, CRM Records Analyst Office of the City Auditor 1221 SW Fourth Ave. Room 140 Portland, OR 97204-1987 tel. 503-823-4565 fax 503-823-4571 http://www.portlandonline.com/auditor/records List archives at http://lists.ufl.edu/archives/recmgmt-l.html Contact [log in to unmask] for assistance