Arlyce, you may want to check an article I wrote for the IMJ (January 2000)-
"Outsourcing: The Right Decision?" It covers justification and cost
comparisons. Free download to members. Also the ARMA Standards Committee has also
released a detailed study on the use of commercial records centers. I believe it
is also available at no cost but you had better check with ARMA.
Bill Benedon
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