Users of the images will want to know - by image - why they can't read
something or why something is faint or fuzzy.  Making a policy statement
regarding quality is fine for the overall business process, but not for
individuals using the images.  Also, in some cases, the court or an
attorney or adjudicator are going to want to know that the specific poor
quality image was verified to be the result of poor quality original,
and not the results of poor imaging practices covered by a high level
policy statement.  One other point - if the image quality is so poor as
to render the image unreadable, it is far better to keep that particular
original and not destroy it.  Several reasons:
 - sometimes it is possible, with effort, to read some content on the
original that just does not show up on the scanned image
 - at some point in the future there may be improved or different
technology that will allow the production of a more legible image from
the original
 - some specific uses of or regulations governing the record may require
the original to be produced if the image is of insufficient quality

Ginny Jones
(Virginia A. Jones, CRM, FAI)
Records Manager
Information Technology Division
Newport News Dept. of Public Utilities
Newport News, VA
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