I agree with Dr. Bailey.  Records Management within a police department
is a 24-hour per day, 7-day per week service function.  Someone working
for the records department must be available to retrieve records on a
real time basis anytime, day or night.  It literally can be a life or
death situation for the citizens and officers of the city.

What you have described is a process problem, not necessarily a
situation that can be easily solved by implementing an electronic
system.



Sincerely,

Lee Michael, CRM

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