Andy,

You need to take into account that Hugh always has an agenda.

Many people have their own take on that agenda; but it is an agenda all the
same.

If you run a storage company and take pride in your work; or if you are a
company who uses a quality storage company you will probably not be able to
even conceive of the contempt with which some operators treat their
customers and the damage they do to the industry as a whole.

Hugh's approach has always been to educate people in a hope that standards
might rise.

Personally I think this is a misconceived objective. If everyone did a good
job it would just make it harder for the people already doing a good job to
make a living.

There will always be hopeless, one size fits all operators in the market;
you can choose to use them or you can look for something better.

Gerard

-----Original Message-----
From: Andy von Busse [mailto:[log in to unmask]] 
Sent: Thursday, March 30, 2006 9:57 AM
Subject: Re: Performance Metric on Offsite Records & Media Storage

I agree with Liz. We operate an offsite document storage facility, and our
standard is call in the AM, we deliver by 4:30 in the PM, call in the PM, we
deliver next AM. Although we have been operating only for 1 year, we have
never misplaced a box, although we have had a few instances were the files
requested were not in the box the customer thought. Unless we index the
individual files, that is an issue the customer needs to deal with
internally.

Andy von Busse
Forte Record Storage Inc.
"Your offsite filing cabinet"
Ph. 780-436-7517 FAX 780-401-3419
http://www.forterecordstorage.com/

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