I don't think they should be free, either. The charges should be the
same amount as retrievals.
Steve Morgan
C.J. Segerstrom & Sons, Records Manager
(714) 438-3228 phone
(714) 546-9835 fax
-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On
Behalf Of [log in to unmask]
Sent: Thursday, March 30, 2006 11:58 AM
To: [log in to unmask]
Subject: Re: Was "Performance" Now "Hostage Fees"
Seems to me that the cost of de-accessioning should be built into the
monthly storage charge. At least to pull the boxes and put them on the
dock for the client to pick up. If the client wanted other services,
such as palletizing, shrink-wrapping, delivery, etc. then I wouldn't
have a problem with the vendor charging extra for that.
Gary Vocks
Quoting "Link, Gary M." <[log in to unmask]>:
> I do not work for a records storage vendor, and I never have. But I
> have a question re: "hostage fees." When a vendor de-accessions your
> boxes from their system and removes your boxes from their shelves, do
> they not incur labor and administrative costs for these tasks? Should
> they not charge the client for these, just as they would any other
> activity they do for their records?
>
> I don't want to cause an uproar or even a debate. I just want to know
> why these activities alone are expected to be free, apart from all the
> other activities a vendor performs re: your records. I guess the info
> will help me evaluate one vendor over the other.
>
> Thanks,
> Gary
>
> Gary Link, CRM
> Corporate Records Manager
> Astorino
> 227 Fort Pitt Boulevard
> Pittsburgh, PA 15222
> 412.765.1700
> 412.765.1711 Fax
> www.astorino.com
>
> We operate on the half day principle, as well. We too do not have perm
> out fees, close account fees, hidden fees, hostage fees, fuel charge
> fees, administration fees, transportation handling fees, report fees,
> departmentalized billing fees, etc, etc, etc. If a client wants to
> cease doing business with us for any reason at any time, even during
> the term of the agreement, all that have to do is give us 30 days
> written notice. Too many times over the past two decades, I have heard
> people say they are "stuck" with their current vendor because they
> cannot afford to pay the hostage fees to get out of a bad situation
> and/or they still have some years left on their agreement. We do not
> ever want a client to have that terrible feeling that they are "stuck"
with us.
>
> John Peden
> Director of Business Development
> Pioneer Records & Information Management
> 713/464-5024
> [log in to unmask]
> Houston, Texas
>
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>
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