The fact of the matter is that certain large publicly traded Record Storage
companies will never bend on the permanent out or hostage fees. It makes it
difficult for clients to move, although we have had some success at selling
against them on longer-term contracts where we absorb some of the hostage
fees. Under normal circumstances, we will never charge hostage fees, as we
believe our clients stay with us because we provide fair value and superior
service. Maybe those certain large companies need hostage fees to retain, as
certainly they can not match the service.
Andy von Busse
Forte Record Storage Inc.
"Your offsite filing cabinet"
Ph. 780-436-7517 FAX 780-401-3419
http://www.forterecordstorage.com/
-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]]On Behalf
Of [log in to unmask]
Sent: Thursday, March 30, 2006 12:58 PM
To: [log in to unmask]
Subject: Re: [RM] Was "Performance" Now "Hostage Fees"
Seems to me that the cost of de-accessioning should be built into the
monthly
storage charge. At least to pull the boxes and put them on the dock for the
client to pick up. If the client wanted other services, such as
palletizing,
shrink-wrapping, delivery, etc. then I wouldn't have a problem with the
vendor
charging extra for that.
Gary Vocks
Quoting "Link, Gary M." <[log in to unmask]>:
> I do not work for a records storage vendor, and I never have. But I
> have a question re: "hostage fees." When a vendor de-accessions your
> boxes from their system and removes your boxes from their shelves, do
> they not incur labor and administrative costs for these tasks? Should
> they not charge the client for these, just as they would any other
> activity they do for their records?
>
> I don't want to cause an uproar or even a debate. I just want to know
> why these activities alone are expected to be free, apart from all
> the other activities a vendor performs re: your records. I guess the
> info will help me evaluate one vendor over the other.
>
> Thanks,
> Gary
>
> Gary Link, CRM
> Corporate Records Manager
> Astorino
> 227 Fort Pitt Boulevard
> Pittsburgh, PA 15222
> 412.765.1700
> 412.765.1711 Fax
> www.astorino.com
>
> We operate on the half day principle, as well. We too do not have perm out
> fees, close account fees, hidden fees, hostage fees, fuel charge fees,
> administration fees, transportation handling fees, report fees,
> departmentalized billing fees, etc, etc, etc. If a client wants to cease
> doing business with us for any reason at any time, even during the term of
> the agreement, all that have to do is give us 30 days written notice. Too
> many times over the past two decades, I have heard people say they are
> "stuck" with their current vendor because they cannot afford to pay the
> hostage fees to get out of a bad situation and/or they still have some
years
> left on their agreement. We do not ever want a client to have that
terrible
> feeling that they are "stuck" with us.
>
> John Peden
> Director of Business Development
> Pioneer Records & Information Management
> 713/464-5024
> [log in to unmask]
> Houston, Texas
>
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>
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