Steve,

Don’t get me wrong, I am not criticizing Hugh.

The "horror story" thing is getting a little passé. Hugh is capable of much
better!

Gerard

-----Original Message-----
From: Steve Petersen [mailto:[log in to unmask]] 
Sent: Friday, March 31, 2006 3:16 PM
Subject: Re: Performance Metric on Offsite Records & Media Storage

Gerald,  I think that Hugh gets asked into alot of situations to provide 
what the client thinks is a catch-all where the vault will solve the 
problem.  In actuality the problem goes alot deeper than the storage and 
needs to be addressed.  I applaud Hugh for being proactive and trying to 
educate users and vendors on how Good Records Mgmt is done and that 
despite being a vendor who could just sell a vault is trying to push RIM 
forward.    Hugh keep asking the questions and pushing the RIM envelope - 
I consider your help nothing but positive.

Steve Petersen CRM
Sr. Records Administrator
Rockwell Collins Inc
319.295.5244

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Contact [log in to unmask] for assistance