Kara,

I've worked with a lot of organizations using a wide variety of record management applications to manage their email.  All of these organizations paid a lot of money to purchase their solutions, but I have seen very few actually implement them in a working production environment.

Yes, many vendors offer solutions that provide key word classification and some also provide logic that analizes the content of an email and attempts to automatically classify it based on previously classified records.  The key word solutions are very time consuming and difficult to maintain.  I haven't seen it used effectively anywhere for very long.  

The automatic classification based on content has not proven itself to come anywhere close to acceptable results.   The technology there is promising, but, I believe, still a long way off.  I wouldn't waste your money on it. 

I wrote an article sometime last year called 'Yes, You Can Manage Your Email Records', describing what I have seen work in the 'real world' that you might find useful.  It was published in 'The Managed Record'.  You can get to it through my website here: http://therecordsguy.com/RIM_News.htm. 

Hope it helps,
Don 


---- Kara Rubinson <[log in to unmask]> wrote: 
> Has anyone successfully implemented an email archiving solution?  If so,
> I would love to hear your thoughts on the following...
> 
>  
> 
> I understand & agree with the need to retain/dispose of email based on
> content & the retention schedule.  Does your system require email users
> to "declare" emails as records?  Or, does your system automatically
> archive emails for different retention periods based on keywords &/or
> the To/From?  Or some combination of both?  With over 20,000 email users
> of widely varying technical abilities, we hope to make our system as
> automated as possible, keeping user involvement to a minimum.  Is that
> do-able?
> 
>  
> 
> Thanks in advance for your assistance!
> 
>  
> 
> Kara Rubinson, CRM
> 
> Palm Beach County School District
> 
> West Palm Beach, FL
> 
> [log in to unmask] 
> 
>  
> 
>  
> 
> 
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