<,Local jobs in the records management industry are critical, if people
> want to protect their local industry they had better come up with
> something better than xenophobia to argue their position.>>
The risks are real. Cheap labor is cheap for a reason, regardless of the
landmass on which is sits, and cheap labor is what offshore is all
about. There is no free ride! The fuzzy stuff has real value too.
Accountablity in delivery, personal initiative in problem
solving,communciations, extension of social contract, all backed up by
cultural 'scapes and law - all more challenging when in doing business
with "offshore" providers. It was "buyer beware" 10x over in my small
experience-- it is an extremely resource hungry activity to hard code a
substitute for, or define the cost of, the fuzzy stuff in preparing a
delivery plan and specifications for services. It would be hard to see
how I could be pursuaded to consider "offshore" again for services in IT
or RM for my own customers.
Heather P
Records Management Program
-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On
Behalf Of Hugh Smith
Sent: Thursday, September 28, 2006 9:43 AM
To: [log in to unmask]
Subject: Re: [RM] RM Outsource to India and Elsewhere
Snip from Post
> I will not even bother listing the countless breaches of trust and
> arguably law by some of the US's largest records management companies.
>
> None of us can say that these breaches would have occurred had the
> processing been done offshore, but I think it is also unfair to assume
> this.
>
>
>
> Gerard
When tapes and other vital information were lost by vendors in the U.S.
, our nation of laws dictated that they make the clients and everyone
at risk aware of that loss. Failure to do so would have exposed the
entity who lost the information to all the costs associated with
Identity Theft, monitoring accounts, credit watches, and legal fees.
By dealing with corporations within your own country, you have the
benefit of your laws protecting you.
If I go into XYZ corporation and steal valuable business information,
engineering secrets, client lists, etc. under our laws I can be
prosecuted. In many countries the stealing of competitive information
is not viewed as sabotage but smart business practice. If they develop
an advantage they press it no matter what your contract says.
Through the years I have dealt with companies overseas that when it
suits their purpose withdraw to their own borders and challenge you to
come after them in their courts. The American legal system with all its
flaws is based on justice. One of the leading holders of patents in
Washington, D.C. is Japan and our courts protect them the same way they
protect GM.
But every contract overseas should first examine the laws that will
protect you when a breach occurs. Doing business from Canton, Ohio to
India or Brazil does have the same protections as Canton, Ohio to
Atlanta, Georgia. The protections that exist for corporations here
just does not exist in certain countries.
Hugh Smith
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