I am wondering what industry you are in? Depending on what regulatory
requirements you face...compliance may be your best argument. If not,
customer service and operational efficiency may be the key drivers. Then
again, determining what are the company's mission critical records and at
what risk level they face could also be a good argument for getting buy-in.

If you are lucky, all of the above arguments will apply.

> From: Joanne Weyman <[log in to unmask]>
> Reply-To: Records Management Program <[log in to unmask]>
> Date: Mon, 18 Dec 2006 08:39:08 -0800
> To: [log in to unmask]
> Subject: Re: Advice on dealing with Organizational Culture or Behavior
> 
> Good Morning,
> 
> I was hoping to prevail upon the collective wisdom of some of the more
> senior members of the list.  I am fairly new to RM, having only worked
> in the field for 3 years, after transitioning from a library career.
> 
> I have recently started a new job at a small company that has only been
> in existence for a couple of years.  Part of my job is to help them set
> up a record system.  However, I am encountering a number of obstacles
> related to organizational culture and individual behavior, from outright
> hostility, to indifference, to disinterest.  It is has been more a case
> of begrudging acknowledgement by senior management that there are
> problems with record keeping, but not full support or desire for change.
> 
> I have made a presentation to the staff, and have been speaking with
> individuals (including the Chief Operating Officer whom I report to) in
> different areas to explain what I am doing, why I am doing it, and how
> it will benefit them, but can't seem to convince everyone.  The company
> right now is dealing with things that it deems urgent, but not the
> things that are necessarily important, and senior management doesn't
> seem to view records management as either important or urgent.
> 
> Any suggestions or advice from the more experienced members of the group
> on other things that I can be doing to get the message home or deal with
> the issues associated with change?
> 
> Please feel free to reply off-list to my e-mail.
> 
> [log in to unmask]
> 
> Thanks
> 
> Joanne Weyman
> 
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