John Gervais wrote:

>[snip]I liken it to the records office of yesterday, before "computers".  Mail and correspondence was received in the
>records office, opened, stamped, classified, logged, indexed, file folders/labels created if need be and then sent to the >addressee.  All done by hand.  The mail/correspondence came back and was sent to file. 

John, you (and others) might be interested in a presentation entitled "What, If Anything, is Records Management?", which was given by Chris Hurley at the 2004 RMAA conference. I enjoyed reading his perspectives on changes in business practices and recordkeeping and their effect on records management practice. To quote:

"...managers...accepted technology as a substitute for the business rules which had previously underlay both the conduct of business itself and the effective documentation of business."

I found the presentation at www.sims.monash.edu.au/research/rcrg/publications/ch-what.pdf. More papers by Hurley--and others--can be found at this site (i.e. publications of the Records Continuum Research Group at Monash University).

Regards,
Taina Makinen
Vital Records Specialist
Canadian Tire Corporation
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