Thanks for the input. I did come across this presentation this morning which estimated up to £10,000 per head! http://www.dcc.ac.uk/docs/Andy_Rothwell.ppt#17 It appears we're also looking for some standrads on implementation time, too. Something else I would have thought was almost impossible to quantify! Cheers Sue (Frost) List archives at http://lists.ufl.edu/archives/recmgmt-l.html Contact [log in to unmask] for assistance