I found lots of good information on the internet via Google searches on
Management theories.  Here are a couple to get you started:

http://www.answers.com/topic/management

http://en.wikipedia.org/wiki/Management

Good luck to you and anyone else taking the CRM.  I can't remember if we
are still following the old cycle or have already gone to the 24/7 type
of exam taking model.

Mary Hilliard, CRM since 2005 and still learning all the time!!!

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