Kim, a great book that might be helpful is "Achieving 100% Compliance  
of Policies and Procedures" by Stephen B. Page, BookMasters, Inc.,  
Mansfield, OH, 2000. It explains the relationship between policy/ 
procedures, communication and training, stats and metrics, auditing  
and monitoring, developing a compliance plan, and the continuous  
improvement cycle. It's really excellent. (It gets five stars on  
Amazon.com.)

Page has written several books and articles about policy/procedures -  
the hows, whys and wherefores of writing them, best practices, etc. I  
have almost all of them and I find them to be quite good.

Cathy

Cathy Westfeldt, CRM
Laguna Niguel, CA


On Nov 6, 2007, at 5:03 AM, Kim Mayberry wrote:

> Our records retention policy is a year old.  It is now time to  
> create a
> method for measuring compliance with the policy.  (The policy at  
> this point
> only covers hard copy - E-Policy is due out in 2008.) We are a global
> communications / entertainment company consisting of approximately  
> 50,000
> employees in various departments.  Each department has a records
> coordinator.
>
> My question to the list is - how do we measure compliance?  I have  
> been
> asked by our Litigation Group to come up with ideas or methods to  
> measure
> and ensure that compliance.  My first thought was to charge each Dept.
> Coordinator with the task and report back to Corporate Records.  If  
> we go
> that route, do we have them do a physical audit (seams daunting) or  
> have
> questionnaires completed?  If we do the questionnaires, what  
> questions do
> we ask that are meaningful?  How many folks should be audited?
>
> Any ideas or recommendations are greatly appreciated.  Feel free to  
> contact
> me off list for further conversation.
>
> Thanks to the entire list for the inspiration and knowledge base  
> this field
> needs!
>
> Kim Mayberry
> Legal Records Specialist
> [log in to unmask]
> Atlanta, GA
>
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