Linda,

Within the industry today there are many ways of transferring the 
information from one vendor to another.

In many instances there is a lot of animosity on the part of the vendor 
who loses the account, and in some cases on the part of the departing 
customer.

On the data side I would like to put together a protocol that addresses 
the transition from one vendor to another (a churn protocol).

Unfortunately there does not appear to be much interest on the part of the 
industry to address this issue.

The anwers on this list to the questions I have asked are much in line 
with the way I view how things should be done.

The answers from the industry have been considerably different.

So my question to you all as a group is:

If there was a well designed churn protocol for information management. 
Would customers view a vendor more favourably if they agreed in a contract 
to follow this protocol?

Would people consider writing this protocol into RFPs?

Gerard 

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