I assume this protocol is something that would be a part of the contract
the respective parties sign/agree to?

Ethics is fine (and too often is in the eye of the beholder) but I would
want a transfer procedure codified in the fine print.


Gerry
 

-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On
Behalf Of Gerard Nicol
Sent: Tuesday, November 06, 2007 11:57 PM
To: [log in to unmask]
Subject: Re: What should vendors do if they find they have lost tapes
from another vendor?

Larry,

Nobody is talking about moving information from one vendor to another
without the knowledge of the owner.

I am talking about what occurs when a customer exercises their rights to
choose a different vendor.

Unfortunately in business people make all sorts of decisions based on
their emotions and not on what is best for themselves or their business.

I am proposing a protocol that would make it clearer to people how they
can complete the "divorce" without having to rely on people's respective
views of ethics and what might constitute "gentlemanly behaviour". 

The protocol would address notification, settlement of accounts,
transfer of information, transfer of chain of custody information and
Meta data and reconciliation of errant information.

Personally I think the existence of such a protocol would be a
significant step forward for the information management industry and for
the management of information in general.

Gerard

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