Kelly,

That's a question that has been on my mind a long time.  I hope there
are plenty of responses here......


Ken Fontana


-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On
Behalf Of Kelly_Hamilton
Sent: Wednesday, August 12, 2009 10:28 AM
To: [log in to unmask]
Subject: Service-level agreement for records storage companies

Good morning!

I've gotten a lot of information on service-level agreements from the
listserv 
and passed it on, but I've been asked to post to the listserv this
question:

What items would you put into a service-level agreement with a records 
storage company?

If you're not comfortable posting your reply to the listserv, sending me
an 
email is perfectly fine.  I shall include my email in my
signature...phone number 
too, for anyone who would like to discuss over the phone.

Thank you very much!!!

Kelly Hamilton
Records Analyst
[log in to unmask]
623-869-3848

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