RECMGMT-L Archives

Records Management

RECMGMT-L@LISTSERV.IGGURU.US
Options: Use Forum View

Use Monospaced Font
Show Text Part by Default
Show All Mail Headers

Message: [<< First] [< Prev] [Next >] [Last >>]
Topic: [<< First] [< Prev] [Next >] [Last >>]
Author: [<< First] [< Prev] [Next >] [Last >>]

Print Reply
Subject:
Call Center Phone Calls
From:
Elizabeth Steinberg <[log in to unmask]>
Reply To:
Records Management Program <[log in to unmask]>
Date:
Mon, 21 Apr 2014 09:40:29 -0400
Content-Type:
text/plain
Parts/Attachments:
text/plain (23 lines) 
Hello:
As the new Records Manager at Selective Insurance, I am busy updating the RIM program and fielding questions from staff.  Here is one of them.  I hope someone has experience with call center records.
Can anyone provide guidance on retention for recordings of call center phone calls?  Would like to know what other call center companies are keeping or where I can find that information. Is there a sample or percentage that is kept?
Thank you,
Liz

Elizabeth E. Steinberg
Records Manager
Selective Insurance Company of America
40 Wantage Avenue
Branchville, NJ 07890
TEL: 973-948-1004
FAX: 855-283-6880

[cid:image001.jpg@01CF5D45.BB677580]



List archives at http://lists.ufl.edu/archives/recmgmt-l.html
Contact [log in to unmask] for assistance
To unsubscribe from this list, click the below link. If not already present, place UNSUBSCRIBE RECMGMT-L or UNSUB RECMGMT-L in the body of the message.
mailto:[log in to unmask]

ATOM RSS1 RSS2