Instant messaging is a concern, but entities are learning to control or manage them.  Has anyone had to deal with business being completed in chat rooms and to what degree there is technology to record or manage such information?

As I understand it, there are commercial Instant Messaging programs that link to any of the free services, provide encryption and record the data in a unified format and location.   Is there a similar type of program, that anyone knows of, for dealing with chat room conversations?  Has anyone dealt with chat room data in their records and information management solutions?

Paul Dennis Waltman
Data Administrator
Sutherland Asbill & Brennan LLP
999 Peachtree Street, NE
Atlanta, GA 30309-3996
Tel: 404-853-8781
Fax: 404-853-8806
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-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]]On
Behalf Of Gervais, John
Sent: Friday, October 22, 2004 7:36 AM
To: [log in to unmask]
Subject: Instant Messaging

As more and more of our work becomes decentralized IM/IT practitioners have
the need to work remotely using lap tops and blackberries as well.  As a
result, much of the aforementioned would apply as well.

I do agree with Peter when he mentioned capturing the content.  I preach
this daily that it is not the medium that dictates the retention, but rather
the content.  How it is stored then comes into play after.

Friday humour:  Thing not to say to a cop after being pulled over, "I only
had one officer Mr. Keg".  I am out of my mind, but please feel free to
leave a message.  Have a wonderful day folks.

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