There are actually several different paths for messages originating
from these sorts of devices. I'll speak specifically about Blackberries
(or as some call them, "crack"berries) since that is what I am most
familiar with.

My Blackberry 7280 (Cingular) has a PIN address, which is the unique
identifier for the device. As Sharon noted, this is a means of
communicating device to device.

My Blackberry also has a Cingular email address, which means that the
device can also send and receive email directly from the Internet.

The "corporate" email is received from a Blackberry enterprise Service,
which manages the email sent through "desktop" mode on the device. As
Sharon notes, that email is retained on the email server.

As noted elsewhere, the PIN and Internet email would not normally be
retained on a server or on the device. It is possible, however, that
the wireless carrier could be retaining some or all messages for at
least some period of time.

Anyone in a company using these devices should be aware of the many
paths that email can follow. In some instances, the user may be
completely unaware that s/he is communicating outside the corporate
email system. In other cases, they may deliberately be communicating
outside the corporate email system.

Patrick Cunningham, CRM

List archives at http://lists.ufl.edu/archives/recmgmt-l.html
Contact [log in to unmask] for assistance