My boss has just asked to me to look into this topic.  Thank you John for
putting it up. My boss' questions center around the pin-to pin messaging and
how or can they be captured.   He wants to know if these messages can be
captured in some way.  I will be researching this starting tomorrow, but
since the topic came up I thought I would put the questions out.  I'm
wondering if the messages can be saved like the IM messages.  I know its not
in their programs now, but why couldn't it be written into the program?

As a way of background, my boss is a lawyer.  I'm working in the legal
department of a large financial company.  He is very concerned about broker
dealer correspondence in this manner.

Meg Duncan, CRM
Boston, MA


----- Original Message -----
From: "Glenn Sanders" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Thursday, November 18, 2004 6:31 PM
Subject: Re: Pin-to-Pin Messaging - Hand Held Devices


> Ok, so these devices provide a way of communicating in ways that bypass
> whatever automatic capture processes you have in place. That means they
> fall into the same category as phone calls and face to face conversations:
> if they need to be recorded, then the person involved has to be trained to
> be aware, to decide, to keep records, and certainly not to wilfully avoid
> either the auto capture system or their recordkeeping responsibilities.
>
> I'm not trying to say it's not something to keep a very close eye on, but
> it needs to be kept in perspective. RM has methods to handle this already.
>
> Cheers
>
> Glenn
>
> Glenn Sanders MRMA
> [log in to unmask]
> [log in to unmask]
> Australia
>
> These views are mine alone. They may or may not be those of any
> previous or present employers or clients. I don't know. If I'd asked
> and they'd agreed, I would have signed it "Bloggs and Co and
> Glenn". Or whatever. But I haven't, so I didn't.
>
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