Barry,
At the risk of sounding like a Microsoft shill, I would refer you and Nolene
Sherman, who has posted a related question about managing email today, to
the comments that Microsoft submitted to the Judicial Conference of the
United States regarding the proposed amendments to the Federal Rules of
Civil Procedure regarding electronic discovery. I had earlier mentioned
these comments in reply to a question about Instant Messaging. The comments
are at http://www.prestongates.com/Images/pubs/MicrosoftFRPCComments.pdf and
a related diagram is at
http://www.prestongates.com/Images/pubs/SampleNetworkDiagram.pdf. (Thanks
again, PeterK.)
In their comments, Microsoft provides a good discussion of the management
and storage issues related to the vast volumes of emails in industry
generally, and Microsoft Corp. more specifically. I found it useful, and I
think others would, too. To quote one portion of their comments related to
your specific question:
"Email Volumes are Staggering.
The amount of email that Microsoft has received in 2004 is roughly double
what it received in
2003. Most of that increase is due to "spam", i.e., commercial junk email.
Microsoft's IT network now
receives 250-300 million messages a month from the outside. Internal
messages sent and received
average 60-90 million a month. Automatic systems are indispensable to deal
with this flood. The
automatic filters in the "gateway/firewall" that protect our network now
delete 85-90% of all incoming
internet e-mail as spam. That still leaves 30-45 million legitimate emails
per month that are delivered to
employees. While email is by far the most commonly used data type, there are
many others that
substantially add to the volume of electronically stored information. The
efforts of individual
employees are not usually up to the challenge of managing this torrent of
data. As a result, most large
institutions must at least consider using automatic processes to dispose of
data that is no longer needed
for any business or legal purpose. The proposed amendments are a useful
first step toward addressing
this reality by balancing the need for the preservation and production of
evidence relevant to litigations
with the need of large organizations to manage their IT systems in a
rational and efficient manner."
Greg Schildmeyer, CRM
Director of Records Management
State of Missouri
-----Original Message-----
From: Barry Kirk [mailto:[log in to unmask]]
Sent: Tuesday, March 01, 2005 11:39 PM
To: [log in to unmask]
Subject: Percentage of business related emails
Can anyone direct me to any information or research that may be available on
what percentage of emails sent in the workplace are actually business
related?
Perhaps someone has done some benchmarking or is there a rough rule of thumb
that applies?
Thanks
Barry Kirk
Records Manager
Corporate & Property Services Division
Sydney Catchment Authority
Tel: (02) 4725 3249
Fax: (02) 4725 3251
Email: [log in to unmask]
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