Gentlemen,
If I come across the brief history of S.U.s in implementations in a literature review or conversations with colleagues, I'll update the list.
Thanks,
Mimi Dionne
-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]]On
Behalf Of Roach, Bill J.
Sent: Tuesday, May 03, 2005 5:14 PM
To: [log in to unmask]
Subject: Re: Super Users
>>from my perspective, I've only experienced them in a governmental
records setting...do you think "Super Users" are more common there than
in corporate implementations<<
From my experience, government does have far more "super users" than the
private EDMS implementations. I believe it relates to the differences
in underlying structure of the organization.
A corporation may deploy a solution that provides functionality to
multiple functions (HR, accounting, payroll, purchasing...). The key
thing to remember is that in the traditional corporate structure, each
of these functions is unique to the organization. Few private entities
would have multiple HR or accounting functions.
Government operates on a different model. If we deploy an EDMS solution
across state government, we will likely have a couple of dozen of each
of the functions (HR, accounting, payroll, purchasing) While many of
these functions may roll up to an agency that has oversight, individual
agencies each have the function. With this model, you would have
several HR super users, each with responsibility for their individual HR
functions (Tax, SOS, DOT, AG). Legally, these individual agencies are
independent and information protected. Having a single administrator
for HR is not acceptable (legally or politically).
A corporate environment where a single EMDS platform is used across
multiple entities (parent - subsidiaries) will also have the need for
the Super User.
Bill R
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