On 7/14/05, Link, Gary M. <[log in to unmask]> wrote: > What is IDC? > > "A recent study by IDC indicated that companies that focus on how documents and information are managed are better equipped to reduce costs..." I was able to contact the author and the IDC whitepaper she mentioned can be found at this link <<http://www.xerox.com/go/xrx/template/020v.jsp?view=XGS_Business_Insight&Xcntry=USA&Xlang=en_US&projectID=ST_XGS_Services&pageID=Our_Services_Landing>> http://shrinkster.com/6ob look at the right side of the page under IDC for the link "The Role of Documents in Effective Business Processes" registration to download is required if the above urls don't work just go to http://www.xerox.com/globalservices and go to "White Papers." -- Peter Kurilecz Richmond, Va List archives at http://lists.ufl.edu/archives/recmgmt-l.html Contact [log in to unmask] for assistance