<I'm experiencing a major push back from my user community to access
document images versus requesting the paper files.>

<the directive comes from top management>

I only have a second, but ... I'm curious to understand if your end
users were involved in the decision and design process for your imaging
program.  If so, then I'm a little surprised to see major push back.  If
not, then there lies your problem.  They need to understand why this new
process helps THEM, personally, individually, to do their job better,
faster, etc.  Management-initiated directives that have not had the
input from those expected to implement and maintain them are often seen
as out of touch with the day-to-day, etc.  Change is scary, even when
you know it's coming ... It can be terrifying when it drops down from
the sky and bonks you on the head!

Good luck to you either way!



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