Good suggestion I am trying to involve my group of Writer/editors and
correspondence analyst in the choice of their new document management/
correspondence tracking/ records management system. I am using function
requirements rating tools such as worksheets with mandatory and optional
forms of scoring techniques. It is hard to get some of them to work
though. Some don't even open emails.
Does anyone know how to proceed once we have rated the requirements
mandatory or optional. I am also trying a scoring technique of
capabilities that all SW programs should have to be acceptable with
scores of 4 or lower once I rate the requirements offered (those such as
Windows and internet access, etc.) I have mentioned doing a pilot test
too and my supervisor seems to think that is good. Its hard judging a
system for use by approximately 300 folks with a team of only 6 so I
plan on inviting some of the other users to view a demo of some of the
applications we look at. Any other thought?
Ms. Laura F. Bell
DOT Directives & Records Management
Office of the Secretary of Transportation
[log in to unmask]
202-366-9761
-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On
Behalf Of Colgan, Julie J.
Sent: Monday, February 13, 2006 4:18 PM
To: [log in to unmask]
Subject: Re: [RM] End user transition into electronic records- accessing
document images
<I'm experiencing a major push back from my user community to access
document images versus requesting the paper files.>
<the directive comes from top management>
I only have a second, but ... I'm curious to understand if your end
users were involved in the decision and design process for your imaging
program. If so, then I'm a little surprised to see major push back. If
not, then there lies your problem. They need to understand why this new
process helps THEM, personally, individually, to do their job better,
faster, etc. Management-initiated directives that have not had the
input from those expected to implement and maintain them are often seen
as out of touch with the day-to-day, etc. Change is scary, even when
you know it's coming ... It can be terrifying when it drops down from
the sky and bonks you on the head!
Good luck to you either way!
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