Knowledge management...great topic and part of my current EDRMS.  We are 
rolling our EDRMS out to staff in pieces.....KM has been left to the end 
and for good reason.  Should this be part of RIM....absolutely!!  How do 
we make this happen....really good question.  For our organization, this 
is 18 month in the future and today, as project manager, I don't know how 
to implement this any better than I did a year ago.

It could be something as simple as lesson learned, mistakes made and 
corrected, a series of questions to our knowledge workers at the 
completion of the project.  Explicit knowledge...no problem as we know 
what it is and have been working with it for years.  Tacit 
knowledge....not quite so easy.  I do know that you start out with an 
empty repository and it will become what staff make of it and put into it. 
 If it's tied to job performance, it's probably a good idea.  Otherwise, 
it probably will not be successful.

John Annunziello
Manager, Records and Information 
Toronto and Region Conservation Authority
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"Information is a corporate, strategic asset that needs to be managed"

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