Jesse, appreciate the response, and I agree with you. For example, your
comment on strains on system performance were spot on. I might add that
our profession sometimes promotes "universal" rules that may not be
practical from a customer standpoint in all environments. Hence my
comment about "buckets".
One thing I would like to emphasize - its natural that these professions
have different perspectives, backgrounds, etc based on the demands of
our daily concerns. I think that is healthy and why - for example - I
often advocate keeping RM separate from IT - in order to maintain that
healthy tension.
Dwight Wallis, CRM
Records Administrator
Multnomah County Fleet, Records, Electronics, Distribution and Stores
(FREDS)
1620 S.E. 190th Avenue
Portland, OR 97233
Phone: (503)988-3741
Fax: (503)988-3754
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