Ulises,
You make very good points with the thoughts and ideals that you included
in your posting. The challenge for Records and Information Managers
often relates to how they might reduce the risks associated with the
management of such technologies to ensure compliance with governmental
requirements. The "need" to manage email did not come to Records
Managers on a "voluntary basis", but rather as a direct result of court
decisions.
What thoughts do you have about how Records and Information Managers
might best promote the free flow if ideas and the use of advanced
technologies while minimizing risk to their organizations and by
ensuring compliance?
Douglas P. Allen, CRM, CDIA+
-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On
Behalf Of Llull, Ulises
Sent: Monday, April 30, 2007 11:32 PM
To: [log in to unmask]
Subject: Re: [RM] E-mail Business Rules
Captivating discussion! Here are my takeaways, fwiw:
- We should not inhibit the use of any technology that has business
value. Think IM, Wikis, Blogs. We need to figure out a way to meet our
productivity, knowledge sharing, risk & cost management, compliance, and
other objectives without sacrificing the free flow of ideas and
initiative.
- Use training instead of restrictions where possible. Restrictions
often stifle creativity and slow the pace of business.
- The best policy is one that can meet the organization's objectives
while respecting its culture (that which differentiates it and keeps its
people motivated, productive, and retained) and anticipating future
developments (technological, cultural, process, etc).
- If you want people to follow policy, make it easy for them to do so.
Reward them for doing the right thing by giving them tools and processes
that make it EASIER to engage in desired behavior than to do otherwise.
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