The Montague Institute will hold a teleconference roundtable discussion on July 18, 2007 from 11:00 am to 2:00 pm Eastern time. 
 
The topic of discussion is how to get better performance from your search engine through usability studies, document engineering, query enhancement, and results improvement. For a list of discussion topics, see http://www.montague.com/roundtable36.html. 
 
Dr. Marcia Kerchner of the MITRE Corporation will tell how the IRS decided to "tune up" its existing search engine instead of purchasing a new one. By several different metrics - calls to the Help Desk, number of queries with no results, user satisfaction scores - the results were a success. The agency used a common sense approach that will work with most search engines, and Marcia's description of the process is easy for the layman to understand.
 
Space is limited, so you should reserve your spot early.
 
For other events, see the Montague Institute 2007 calendar 
(http://www.montague.com/content/calendar.html)

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Jean Graef
The Montague Institute
www.montague.com
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