On 6/21/07, Nolene Sherman <[log in to unmask]> wrote:
> I am developing some really basic RIM training targeted to every
> employee. I want to include a bit about how to properly write documents
> (and emails) for business in general and especially for those that will
> be kept as a record.

I highly recommend these two books both are by Dianna  Booher

Would You Put That in Writing
http://shrinkster.com/q5r

Send Me A Memo
http://shrinkster.com/q5s


both books were part of 2 day course I took at one of my previous
employers. Well worth the 16 hours in class.

One of the take-aways from the course is this mnemonic MADE

Message - what is your message - this goes in the first paragraph
Action - what action do  you want the reader to take
Details - information about what you did
Exhibits - information such as  charts tables photos that support your details

The memo or letter is written in that order. why? because
executives/managers/etc don't have time to sift through all the
detail.

here is a short example from the book

Subject: Request for approval
After our discussion in Reno, I have given further thought to a date
for the High Plains Roadshow and the guest list. With your approval,
I'd like to set May 23 as the date and invite approximately  90 people
including the following:

as I say just an example

hope this helps

-- 
Peter Kurilecz CRM CA
Richmond, Va

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