over the years I and several others on this list have pointed out that
Business process analysis is a key component of records management. I
have (and I think others have, too) mentioned Graham Charting as being
a good tool for doing BPA.
just recently I found out that this software is now available in a
starter edition for only $99. you can find out more about it here
http://www.processchart.com/process-mapping-starter.htm
--
Peter Kurilecz CRM CA
Richmond, Va
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