Sandra:

Although not the easiest read, ARMA's new RIM Core Competencies document 
might be of some use to you in evaluating what skills and abilities are best 
suited for the position/staff.  It is in part targeted to HR staff that need 
to do some of what you are describing.

You can find it at: http://www.arma.org/competencies/index.cfm

Tod Chernikoff, CRM

--------------------------------------------------
From: "Sandra Dunkin" <[log in to unmask]>
Sent: Wednesday, January 30, 2008 15:20
To: <[log in to unmask]>
Subject: [RM] Recruitment

> Hello all,
>
> My name is Sandra Dunkin and I work for a non-profit Community 
> Organization
> in British Columbia.  I am the records manager, librarian, and tech 
> support
> person.   I have been working here for almost 5 years now.  During my 
> tenure
> I have recruited two assistants with varying degrees of success.  My 
> current
> assistant has just offered her resignation, and I am therefore confronted
> with the challenge of recruiting a new assistant.
>
> I have searched the ARMA site, and can find no resources for employers
> (appropriate interview questions, suggested skills based interview
> assessment activities, etc.).  I am hoping to benefit from the wealth of
> experience on this list, as I am sure many of you have done recruitment in
> the past.
>
> I found it difficult in the previous two recruitment  processes to
> accurately and adequately assess personal suitability for the Records
> Management Assistant position.  In the past I have always approached the
> interview with some generic "get-to-know-you" questions, suitability for 
> our
> office (how would you handle ____ situation), personal employment history
> inquiries etc..  I've also tried to incorporate an activity to assess the
> level of attention to detail, comprehension of instructions, computer 
> skills
> and understanding of filing principles.  However, I feel that much of the
> information I am harvesting from this process is superficial and not at 
> all
> indicative of the qualities required to actually do the job on a regular
> basis.
>
> Could any of you point me in the direction of interview techniques for
> records management/filing positions?
>
> Regards,
> Sandra Dunkin
>
> List archives at http://lists.ufl.edu/archives/recmgmt-l.html
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> 

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