When I worked for a law firm in Chicago we looked at this problem because we
were very unhappy with our off-site storage provider. We decided to
outsource because the cost of renting or buying, maintaining, and staffing
such a facility was more than outsourcing. Despite our bad experience with
our vendor, we believed, and we were correct, that we could create a
successful partnership with an off-site storage vendor. That experience has
made me a big fan of off-site storage vendors when they will be a business
partner rather than just a service provider.
Best wishes,
Carol
Carol E.B. Choksy, Ph.D., CRM, PMP
CEO
IRAD Strategic Consulting, Inc.
(317) 294-8329
Adjunct Lecturer
School of Library and Information Science
Indiana University, Bloomington
-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On Behalf
Of Vickie Green
Sent: Monday, November 09, 2009 11:55 AM
To: [log in to unmask]
Subject: [RM] Insourcing vs. Outsourcing
Hi All,
This is a request for advice and/or information regarding a decision to
either insource vs.outsource the storage of inactive records.
I am the Corporate Records Manager for a large electronics manufacturing
company. We have over 120 manufacturing or design centers all over the
globe. Until now each site has managed their records individually. We
have developed new policies and a new record retention schedule which we
are currently rolling out to each site.
I see that it would certainly be much easier to outsource. The expense
to store records with a vendor is only minimum, but I also see that the
fees incurred to recall records....especially for permanent withdrawal
because the records have met their full lifecycle is quite expensive. It
seems all fees incurred by vendors other than storage are expensive.
What I am looking for is information from someone who has met the
challenge somewhere in their career where they had to make a decision
about whether to develop their own records centers, or should we
consolidate to one vendor and outsource the storage of our business
records? Or....if this was an option in your organization which route
would you choose and why?
Thanks,
Vickie Green
Flextronics International
Corporate Records Manager
[log in to unmask]
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