We allow support staff access and manage exceptions when needed. For the concern that you have listed, the file room supervisor should remain excluded from those matters that he/she had previously been excluded from if the matters are active and knowledge concern remains. Walls are established based on the client request / need, so it should continue to be honored. An alternative might be one where a waiver is sought to clear the requirement.
Good luck!
Deb Rifenbark, CRM | Chief Records Officer | Stinson Morrison Hecker LLP
1201 Walnut Street, Suite 2900 | Kansas City, MO 64106-2150
T: 816.691.2616 | F: 816.412.8177
[log in to unmask] | http://www.stinson.com/
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-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On Behalf Of Pilar McAdam
Sent: Friday, March 25, 2011 4:14 PM
To: [log in to unmask]
Subject: Question re: Ethical walls and Support Staff in law firms
For those of you working for law firms, do you include support staff in
your ethical walls? If not, do you have a written policy (or do you
know of a Bar Association ethical decision) that addresses this?
I'm asking because we have a file room supervisor who used to be a legal
assistant. As a legal assistant, some of the billable things she worked
on are now subject to ethical walls. These walls have been applied to
her. However, she now cannot access information in our records system
about these matters. I've asked our Risk Management folks about it, but
they're hesitating in giving me an answer.
My opinion -- and that's all it is -- is that support staff should be
removed from ethical walls, since they need to support all activities.
But, I don't have anything to back that up, and am wondering if that
situation has arisen for others (and how they've dealt with it).
Thanks!
Pilar C. McAdam, CRM
[log in to unmask]
Los Angeles, CA
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Pilar C. McAdam, CRM
Director of Business Intake and Records
333 South Hope Street
43rd Floor
Los Angeles, CA 90071-1422
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Direct: 213.617.5417
Fax: 213.443.2703
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