Gary said:  I don't want to cause an uproar or even a debate. I just want 
to know why these activities alone are expected to be free, apart from all 
the other activities a vendor performs re: your records. I guess the info 
will help me evaluate one vendor over the other.

You're right they shouldn't be free.  The vendor still needs to find them, 
pull them from the shelf and remove the data from their computer system. 
You pay for these fees.   Hostage fees are exorbitant amounts of money 
beyond these fees which some vendors try to charge. Basically, it locks 
you into the vendor because you can never afford to leave them.   We 
negotiated these before the contract was signed as well as pull, retrieval 
and delivery costs.  If you're new to this, never take the first offer 
from the storage facility...everything is negotiable.


John Annunziello
Records Information Specialist
Toronto and Region Conservation Authority
5 Shoreham Drive
Downsview, Ontario M3N 1S4
(416) 661-6600 ext. 5272
fax:  (416) 661-6898
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