Since we can change the names to protect the .... I have one.
When I was working for a large company a few years ago a building at one of
the sites burned down losing all their documentation. The records
management department was asked to see if we could locate documents/drawings
and make copies for the location, legal and insurance department.
The company had the foresight microfilm all their drawings and retained a
copy of the documentation on the original construction of the building. We
were able to make copies of the "As Built" drawings and documentation and
made distribution to the requestor within 24 hours of the fire. Because of
a proper system the insurance claim was settled in 6 months. We were told
by an engineer it saved the company a lot of time and resources.
Bob Dalton, CRM
Dalton Consulting
-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On Behalf
Of Hugh Smith
Sent: Saturday, November 04, 2006 3:30 PM
To: [log in to unmask]
Subject: Re: [RM] The good the bad and the ugly (some humor but on topic)
Well Bill definitely moved into the "good" spot. Three great stores
from one heroic RM. Those were great stories Bill.
I am surprised that none of our consultants have provided a story. You
can change the names to protect the guilty parties. Just one apiece
from George, Alan, Kathleen and Laurie and I will let this thread die a
sweet and quiet death.
One thing that surprises me is that in the cases this year where
companies lost tapes and the result was huge embarrassment,
mega-expense and threats to employees privacy and none of the companies
did anything to remediate the problem. There were no attempts to
change vendors, or procedures that anyone admitted to, or did I miss
that?
Very few apologies were even tendered. None that I saw from the vendor
companies that lost the tapes. Where is the corporate remorse.
When the University of Texas lost vital information to a hacker, the
apologized again and again, they took lots of steps to prevent a future
incursion and let us know about it. This showed me true remorse and
accountability. I have more respect for UT now, than before it
happened. After all, anybody can be hit by hackers but they responded
ethically.
Hugh Smith
FIRELOCK Fireproof Modular Vaults
[log in to unmask]
(610) 756-4440 Fax (610) 756-4134
WWW.FIRELOCK.COM
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On Nov 4, 2006, at 12:01 AM, RECMGMT-L automatic digest system wrote:
> From: "Roach, Bill J." <[log in to unmask]>
> Subject: Re: The good the bad and the ugly (some humor but on topic)
>
>>> Come on people, don't let me be the only one with a heroic story.<<
>
> I don't have much in the way of disaster recovery stories. I have one
> or two from litigations.
>
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