Hi Mimi,
Just a quick comment on the fly.  I think the key is establishing good RIM
processes that apply to all organizational records.   The tools used to
implement and run processes may change; and the processes themselves may be
modified/improved over time; but, the system will work if we continue to
apply the right people, equipment, information and money. A good system
should not be dependent on abilities, skills and knowledge of specific
personalities.
Thanks Mary

Mary W. Haider, CRM
Records & Information Manager

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