<Even some Elite exec's will admit that records management is not a
focus of the firm and never will be.>
Elite isn't alone in this - I was previously with a firm who used an
Elite-competitor product for financials, conflicts/intake and records
(sorry, trying not to name names!). I approached this company when I
was evaluating changing RM products to see if they had any grand plans
in the works to overhaul their current offering, and what I was told in
an email was "records isn't our sweet spot - financials are and that
isn't going to change; there are several products on the market today
that are much better than ours".
I was dumbfounded that 1) he would admit to such a thing, and 2) he'd
admit to such a thing in writing! I printed out that email and took it
to my meeting with my boss to help justify buying something else :)
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