Good afternoon,
 
I am in the process of conducting an annual records audit with a
department that can't seem to understand electronic records.  I gave
them a reminder to be sure to include (on their record retention
schedules) all paper records as well as electronic records.  This put
them into a freenzy...does anyone have a suggestion on how I can explain
to the records contact in that area how to determine whether or not
something someone is retaining electronically should be listed on the
retention schedule?  I can't seem to connect with her and she is giving
me the "deer in the headlight look."  Everyone (12 other contacts) seem
to understand but I am having troubles in one area.  I've tried
explaining the definition of a record to her but she isn't getting it -
she knows how to determine a paper record but isn't grasping electronic
records.  Does anyone have any suggestions?
 
Thank you in advance,
Freezin' in Wisconsin, 
Jeanne
 

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