Ok, getting on the blog train. Just cranking up ... but thoughts are welcome on a post on the "why" of undervaluing RM. http://irmstrategies.blogspot.com/ Cheers- John John James O'Brien, CRM, MALT IRM Strategies www.irmstrategies.com www.s4k.com List archives at http://lists.ufl.edu/archives/recmgmt-l.html Contact [log in to unmask] for assistance