Hello Everyone!!

We are in the process of reviewing our document imaging program in order to benchmark our service and production levels.  One problem I am experiencing involves the high rate of data entry errors.  Although I know there is software available that automates the data entry process (which we are looking into at this time), I am interested in any information others could share regarding a productivity matrix or formula.  Essentially I am looking for the scanning volume vs. error ratios, what percentage is and is not acceptable.  For example, if __ # of images are scanned then __ to __ # of data entry errors are acceptable and __ to __ # of data entry errors are unacceptable.  Does this information exist?   

Thank you in advance for your assistance.
Jennifer Snyder
Chief Deputy City Clerk
City of North Las Vegas
702/633-1036

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