On 10/19/07, Jesse Wilkins <[log in to unmask]> wrote: > Hi Jason, > > I believe that Osterman Research has done some research in this area, and > that the Radicati Group has as well. http://www.ostermanresearch.com/articles.htm http://www.radicati.com/ -- Peter Kurilecz CRM CA Richmond, Va List archives at http://lists.ufl.edu/archives/recmgmt-l.html Contact [log in to unmask] for assistance To unsubscribe from this list, click the below link. If not already present, place UNSUBSCRIBE RECMGMT-L or UNSUB RECMGMT-L in the body of the message. mailto:[log in to unmask]