I own the Saffady book, and believe that 1) it's very useful as a
reference, and 2) that ARMA hasn't updated their bookstore blurbs.
As for other must-haves, I'm partial to "The Myth of the Paperless
Office", Sellen & Harper (MIT Press, 2002), and all the Randy Kahn
books.
Pilar C. McAdam, CRM
Records and Information Management
Shared Services Group
The Boeing Company
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